The Account Director will lead our clients and our marketing project management team to forge deeper and more mutually beneficial relationships. The role is strategic, hands-on, visible, and a core part of our future. We’re looking for someone who is excited by the opportunity to:

• Identify business opportunities with both new and existing customers.
• Work with clients to understand business needs and provide optimum solutions.
• Manage day-to-day activities of Marketing Project Managers.
• Provide support and guidance to the project management team.
• Track and monitor overall account performance to meet revenue targets.
• Work with management in identifying business success factors and risks for new and existing clients.
• Prepare a monthly overview of client activities, revenue forecast, and future plan.
• Formalize the client onboarding process.
• Manage contract renewals and perform contract and financial negotiations.
• Assist in issue escalation and risk management.
• Work closely with our account management team to meet or exceed client expectations.
• Develop long and short-term strategic plans for clients.
• Maintain productive relationships with clients.
• Manage budgets and provide cost optimization solutions.
• Prepare and deliver presentations, case studies, and proposals.

Responsibilities:

• Maintain and develop the highest standards of client relations & engagement
• Provide ongoing management to our team of marketing project managers
• Ensure that we are consistently exceeding the client and agency goals, communicating the vision, and living up to our values
• Ensure revenues are in line with company objectives
• Be a strong steward/advocate for the agency in meetings with other agency partners
• Present ideas, strategy, and recommendations to clients at C-level
• Develop project proposals, estimates, and project plans that deliver maximum value to both the agency and our clients
• Update management on the status of accounts in terms of problems, plans and objectives
• Liaise with all relevant stakeholders (internal and external) to ensure an optimal user experience
• Identify new business opportunities and always strive to increase the value and offerings we bring to our clients
• Plan and manage budgets and timelines for quality and profitablity

Requirements

Skills, Knowledge and Experience

• Proven marketing leadership experience in a similar environment
• Great team leader who is nurturing, motivational, and comfortable in delegating and directing people and projects.
• Strong communicator – in words, writing, and presentations
• Superb project manager
• Growth-minded
• A clear understanding of clients’ marketing needs
• Solid track record of working closely with clients on their communications strategies
• Proactive in developing new brand initiatives and campaigns
• Thoroughly comfortable developing creative briefs, presentations, cost calculations and ensuring key project milestones and client objectives are achieved

Benefits

This full-time role includes benefits, vacation, sick days, and growth opportunities.

Our office is based in Vancouver’s Gastown neighbourhood and allows flexible in-person and remote work accommodation following BC health protocols. We offer a competitive salary and the opportunity to work with an outstanding team.

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