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Current Positions:

70% OF OUR TEAM IS FEMALE

MORE THAN HALF OF OUR DEVELOPERS ARE WOMEN

WE’VE SUPPORTED OVER 23 NON-PROFITS IN OUR FIRST 13 YEARS

WE’RE FROM 12 DIFFERENT COUNTRIES AND SPEAK 18 LANGUAGES

Open Positions

Account Director

We are an award-winning, international digital marketing agency. From exciting start-ups to Fortune 500s to public health organizations changing the world, we love helping our clients thrive online — and we’ve been doing it for 18 years. We believe that diversity makes us stronger and are building our team to support our ongoing growth.

The Account Director will lead our clients and our marketing project management team to forge deeper and more mutually beneficial relationships. The role is strategic, hands-on, visible, and a core part of our future. We’re looking for someone who is excited by the opportunity to:

  • Identify business opportunities with both new and existing customers.
  • Work with clients to understand business needs and provide optimum solutions.
  • Manage day-to-day activities of Marketing Project Managers.
  • Provide support and guidance to the project management team.
  • Track and monitor overall account performance to meet revenue targets.
  • Work with management in identifying business success factors and risks for new and existing clients.
  • Prepare a monthly overview of client activities, revenue forecast, and future plan.
  • Formalize the client onboarding process.
  • Manage contract renewals and perform contract and financial negotiations.
  • Assist in issue escalation and risk management.
  • Work closely with our account management team to meet or exceed client expectations.
  • Develop long and short-term strategic plans for clients.
  • Maintain productive relationships with clients.
  • Manage budgets and provide cost optimization solutions.
  • Prepare and deliver presentations, case studies, and proposals.

Responsibilities:

  • Maintain and develop the highest standards of client relations & engagement
  • Provide ongoing management to our team of marketing project managers
  • Ensure that we are consistently exceeding the client and agency goals, communicating the vision, and living up to our values
  • Ensure revenues are in line with company objectives
  • Be a strong steward/advocate for the agency in meetings with other agency partners
  • Present ideas, strategy, and recommendations to clients at C-level
  • Develop project proposals, estimates, and project plans that deliver maximum value to both the agency and our clients
  • Update management on the status of accounts in terms of problems, plans and objectives
  • Liaise with all relevant stakeholders (internal and external) to ensure an optimal user experience
  • Identify new business opportunities and always strive to increase the value and offerings we bring to our clients
  • Plan and manage budgets and timelines for quality and profitablity

Requirements

Skills, Knowledge and Experience
  • Proven marketing leadership experience in a similar environment
  • Great team leader who is nurturing, motivational, and comfortable in delegating and directing people and projects.
  • Strong communicator – in words, writing, and presentations
  • Superb project manager
  • Growth-minded
  • A clear understanding of clients’ marketing needs
  • Solid track record of working closely with clients on their communications strategies
  • Proactive in developing new brand initiatives and campaigns
  • Thoroughly comfortable developing creative briefs, presentations, cost calculations and ensuring key project milestones and client objectives are achieved

Benefits

This full-time role includes benefits, vacation, sick days, and growth opportunities.

Our office is based in Vancouver’s Gastown neighbourhood and allows flexible in-person and remote work accommodation following BC health protocols. We offer a competitive salary and the opportunity to work with an outstanding team.

Apply for this job

SF

655 Montgomery St,

San Francisco, CA 94111

Get directions

415.861.2222

VN

55 Water St, Suite 303

Vancouver, BC V6B 1A1

Get directions

604.568.8555

NY

1460 Broadway

New York, NY 10036

Get directions

646.453.7134